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Terms and Conditions

The Seller agrees to:

  • deliver the correct type and quantity of goods as stated at the time of ordering, based on the customer’s order and at the agreed price,

  • dispatch the goods within the delivery time stated for the specific product, unless otherwise agreed with the customer,

  • issue and include an invoice and warranty card, if applicable.

The Buyer agrees to:

  • accept the ordered goods. If a cash-on-delivery shipment is not accepted, the buyer agrees to reimburse the seller for the shipping costs,

  • pay the agreed price for the ordered goods.

Right to Withdraw from the Contract (Online Purchases)

Customers have the right to withdraw from the purchase contract within 14 days of receiving the goods. If you decide to withdraw within this period, please follow these steps:

  • contact us by phone at +421 950 278 909 or by email at info@windiamo.com to let us know that you wish to withdraw from the contract. Please include your order number, date of purchase, type of goods, and your bank account number for the refund,

  • send the goods back to us using DPD courier,

  • the goods must be in their original and undamaged packaging,

  • the goods must not show obvious signs of use,

  • the goods must be undamaged,

  • the goods must be complete, including all accessories, manuals, warranty cards, etc.

Please send the goods insured. We are not responsible for any loss or damage that occurs during transportation back to us. Please note that sending a parcel by registered mail does not mean sending it cash on delivery.

If all of the above conditions are met, we will refund the purchase price to your bank account after the goods have been physically received and their technical condition has been checked by our e-shop staff.

Shipping or courier costs, as well as any cash-on-delivery fee, will be deducted from the refund.

If you return an order for which shipping was free, the actual shipping or courier costs will be deducted from the refund.

If the returned goods require servicing, cleaning, or repairs, the related costs will be deducted from the refund.

If any of the above conditions are not met, we may not be able to accept the withdrawal from the purchase contract. The goods will then be sent back to the customer at the sender’s expense.

Goods ordered as a binding order cannot be returned.

Withdrawal from the contract is not possible for second-hand products.

Withdrawal from the contract is also not possible for goods supplied in sealed packaging which have been removed from the packaging and cannot be returned for hygiene reasons, such as reeds, mouthpieces, and similar products.

The seller reserves the right to process the refund within 14 business days.

Exchanges

If, for example, the size of a strap, case, or cover does not suit you, the item can be exchanged. The buyer is responsible for the shipping costs of returning the original item to us, as well as the shipping costs of sending the replacement item to the customer.

Instrument Trials

We charge a 50 EUR trial fee for trying instruments. For professional instruments, the fee is 100 EUR. The fee will be waived if you purchase one of the instruments you tried.

Complaints and Warranty Claims

Please always check your package when you receive it. If the package or the sealing tape is damaged, check the condition and contents of the package in the presence of the courier and compare them with the enclosed invoice. In this case, the carrier is responsible for any damage to the contents, and you must file a claim with the carrier.

If the package was delivered in good condition and the goods develop a fault, defect, or other issue during the warranty period, you have the right to make a warranty claim as soon as you discover the problem. Do not continue using the product.

Please first contact us by email at info@windiamo.com and include:

  1. your order number,

  2. the exact name of the product,

  3. a clear description of the problem and the circumstances in which it occurs,

  4. your name and phone number.

If we cannot resolve the issue by email, please proceed as follows:

Carefully pack the goods and send them to:

Windiamo
Račianska 26G
831 02
Bratislava

Please insure the shipment, as we are not responsible for the goods while they are being transported to us.

PLEASE NOTE:

  1. include a photocopy of the invoice and warranty card, if one was supplied with the product. We cannot process the warranty claim without the invoice and warranty card,

  2. include all accessories that were supplied with the product,

  3. include a signed note describing the problem as accurately as possible, including the circumstances in which it occurs and any possible causes, such as what happened to the product before the problem appeared,

  4. provide the address and phone number to which the repaired or replaced product should be returned.

Your warranty claim will be processed within a maximum of 30 calendar days from the date we receive the goods. You will also be informed about the outcome by email.

Once the claim has been processed, we will send the goods back to the address you provided. The seller will cover the shipping costs. If the claim is rejected, the customer is responsible for the return shipping costs, which will be charged as cash on delivery.

Payment Methods

Bank Transfer

After submitting your order, the system will automatically provide you with all the payment details. You will also receive an email with the payment information. You can then transfer the amount to our bank account through your online banking. Once the payment has been received and recorded, we will ship the goods or prepare them for personal pickup.

Cash on Delivery

Payment in cash directly to the courier who delivers your order.

Payment at the Pickup Location

If you choose personal pickup, you can pay for your order when collecting it at the pickup location.

Delivery Methods

Personal Pickup

You can collect your order in person in Bratislava, Prague, Budapest, or Brno. After receiving your order, we will get in touch with you shortly to arrange a pickup time.

Courier Delivery

Delivery by courier to the address of your choice. We primarily use DPD and, more recently, Packeta for home delivery.

Packeta

Delivery to a Packeta pickup box. The standard delivery time is 1–2 days.

Privacy Policy

The information we request when you register is necessary to process your order properly, so please pay close attention to this section. We protect your personal information against misuse and guarantee that we will never provide your contact details or purchase information to third parties.

By using this online store, you agree to the collection and use of information about you and your purchases under the conditions described above, solely for the purposes of our company.

If you do not want your information to remain in our database, please let us know and we will remove your information from our database.

Different shipping conditions apply to deliveries outside the Czech Republic, Slovakia, and Hungary. Shipping costs will be calculated based on the actual cost of delivery.